Community Update

Disorganized and rude!

Disorganized and rude.

I really wanted to love this place and tried 4 times, but had the last straw recently when I needed a simple downrod for a ceiling fan. I ordered the downrod only to get a call today, a week later that they never placed the order because they "forgot to charge me $15 for 7-10 day shipping." What? First, it took you a week to figure this out, thus delaying my project. Second, if you "forgot," Herald Wholesale should eat the cost. The way they handled this was totally unacceptable. I ended up canceling my local order and bought my $32 part online.

The past several times I visited and called, sales associates are "put out," like they don't want to be there. You experience this both over the phone and in-person.

Herald Wholesale needs to go above and beyond to win over local patrons who can just as easily buy products online. Change your ways HW, or your days will be numbered.